Automation

VoxelEon runs the lifecycle for you: new lead → AI responds → follow up → appointment → confirmation → completed → review request.

Journeys

Journeys are account-level definitions a customer moves through. When a conversation creates an intent, active Journeys and eligible AI Employees run automatically.

Next-Best-Actions

Command Center → Overview shows the single best action to take now:

• Execute — runs through the governed API
• Dismiss — removes it from the queue

Outcomes

Record outcomes (for example sale achieved) to complete the loop — outcomes also trigger automatic review requests.