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Campaigns and missed-call text-back

Last updated on Sep 17, 2026

Campaigns

Send bulk SMS or WhatsApp to a labelled audience.

  1. Label your contacts in the inbox
  2. Campaigns → New campaign — pick the channel and audience label
  3. Track per-recipient status: queued → sent → delivered → read / failed / skipped

Monthly send limits: Starter 500, Growth 5,000, Business 25,000, Enterprise unlimited.

STOP/START keywords are handled automatically and honoured everywhere, including missed-call text-back.

Missed-call text-back

When an inbound call to your business number goes unanswered, VoxelEon texts the caller back and opens a conversation.

  • Set the voice forwarding number, message template and suppression window (default 30 minutes) per inbox in Command Center → Missed Calls → Settings.
  • Callers who opted out are suppressed automatically.
  • Available on Growth and above.