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Customer 360 timeline

Last updated on Sep 17, 2026

Customer 360

Open Command Center → Customers and select a customer to see:

  • Identity — contact details, channels used and labels
  • History — a reverse-chronological timeline across every channel
  • Decisions — every AI proposal and policy verdict for this customer
  • Outcomes — recorded business results

Customer 360 is built automatically as your team and the AI work; there is nothing to configure.