Connect your first channel

Go to Settings → Channels → Add Channel.

Website live chat

1. Choose Website, then set the website name, domain, widget colour and welcome heading.
2. Add agents on step 3 — only selected agents can see the inbox.
3. Copy the widget script from the final step and paste it before the closing </body> tag of your site.

<script>
  (function(d,t) {
    var BASE_URL="https://app.voxeleon.com";
    var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
    g.src=BASE_URL+"/packs/js/voxeleon-sdk.js";
    g.async = true;
    s.parentNode.insertBefore(g,s);
    g.onload=function(){
      window.voxeleonSDK.run({ websiteToken: 'YOUR_TOKEN', baseUrl: BASE_URL })
    }
  })(document,"script");
</script>

SMS (Twilio/Bandwidth)

Enter your provider credentials and the messaging number. For missed-call text-back you also set the voice forwarding number.

WhatsApp and email

WhatsApp needs a provider token and business number; email needs SMTP/IMAP details or Gmail OAuth.

Tip: set the inbox timezone correctly — the appointment AI uses it to interpret times like "Monday 4:30pm".