Connect your first channel
Connect your first channel
Go to Settings → Channels → Add Channel.
Website live chat
1. Choose Website, then set the website name, domain, widget colour and welcome heading.
2. Add agents on step 3 — only selected agents can see the inbox.
3. Copy the widget script from the final step and paste it before the closing </body> tag of your site.
<script>
(function(d,t) {
var BASE_URL="https://app.voxeleon.com";
var g=d.createElement(t),s=d.getElementsByTagName(t)[0];
g.src=BASE_URL+"/packs/js/voxeleon-sdk.js";
g.async = true;
s.parentNode.insertBefore(g,s);
g.onload=function(){
window.voxeleonSDK.run({ websiteToken: 'YOUR_TOKEN', baseUrl: BASE_URL })
}
})(document,"script");
</script>
SMS (Twilio/Bandwidth)
Enter your provider credentials and the messaging number. For missed-call text-back you also set the voice forwarding
number.
WhatsApp and email
WhatsApp needs a provider token and business number; email needs SMTP/IMAP details or Gmail OAuth.
Tip: set the inbox timezone correctly — the appointment AI uses it to interpret times like "Monday 4:30pm".